At Global Village Ooty, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when booking or staying with us.
Information We Collect
We collect the following information during booking or check-in :
For Domestic Guests:
Name
Email
Address
Contact Number
Billing Instructions
For International Guests:
Name
Nationality
Passport & Visa Details
Arrival/Departure Information
Employment Status in India.
Usage of Information
Your data is used for :
Managing bookings and reservations.
Compliance with government regulations.
Communication regarding your stay.
Internal administrative purposes.
We do not sell or share your personal data with third parties, except where required by law.
Data Security
We use secure digital and physical systems to protect your information. Safes are provided in rooms, and additional lockers are available at reception. However, the management is not responsible for valuables left unsecured in rooms.
Online Reservation Policy :
Reservation Timing: Available 24/7 online.
Confirmation: Sent immediately or by the next morning.
Check-in/Check-out: Check-in at 12:00 noon; Check-out by 10:00 a.m.
Pets: Allowed with extra charge (restricted from common areas).
Room Choice: Subject to availability at check-in. Cost differences will apply for upgrades.
Your Consent
By using our website or booking with us, you consent to our privacy policy. For questions or requests related to your data, please contact us at: 📧 info@globalvillageooty.in 📞 +91 96004 77767 | +91 84895 59551
Terms and Conditions
Last Updated Date: 12th June, 2025
These Terms and Conditions govern your use of services and accommodation at Global Village Ooty. By making a booking or staying with us, you agree to abide by the following terms:
Booking & Payment
Advance: 50% of the total amount is payable at the time of booking.
Balance: Payable upon check-in.
Bank Details: Indian Bank, A/C No: 6475053538 IFSC Code: IDIB000B178, Branch: Balacola
Check-In / Check-Out
Check-in: 12:00 noon
Check-out: 10:00 a.m.
Early check-in/late check-out is subject to availability and may incur additional charges.
Room Allocation
Room selection is subject to availability on arrival.
Additional charges will apply for upgrades or room type changes.
Guest Conduct
Guests must respect the privacy and comfort of others.
Pets are allowed with prior approval and extra charge; they are not allowed in common areas.
No washing of vehicles in the parking area. Vehicles are parked at the owner’s risk.
Liability
The management is not responsible for loss or damage to valuables not stored in lockers or safes.
Guests are responsible for any damage caused to property during their stay.
Miscellaneous
Guests must provide valid identification and travel documents upon arrival.
International guests must comply with Indian visa and stay regulations.
By booking with us, you agree to these terms. If you have any questions, feel free to contact: 📧 info@globalvillageooty.in 📞 +91 96004 77767 | +91 84895 59551
Cancellation Policy
Last Updated Date: 12th June, 2025
At Global Village Ooty, we understand that travel plans may change. Our cancellation policy is designed to be fair and transparent.
Standard Cancellation Terms
Advance: 50% of the total amount is payable at the time of booking.
Full Refund: Cancellations made at least 78 hours prior to the check-in time will receive a 100% refund of the booking amount.
Late Cancellations: Cancellations made less than 78 hours before check-in will incur a one-day retention charge.
No-Shows: Considered as a last-minute cancellation. One day’s room charge will be retained.
Refund Process
Refunds will be processed via the original mode of payment within 7–10 working days.
Bank processing delays may vary depending on your payment provider.
Special Cases
During peak seasons or public holidays, stricter cancellation terms may apply. These will be clearly mentioned during the booking process.
Modifications
Changes to booking dates are permitted subject to availability and may involve rate changes.
Any modification requested within 78 hours of check-in will be treated under the same terms as a cancellation.
For cancellation or modifications, contact us at: 📧 info@globalvillageooty.in 📞 +91 96004 77767 | +91 84895 59551
